ProtectDepot UK is operated by Osprey Solent Group Ltd.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry, purchase products or services, subscribe to marketing communications, or otherwise interact with ProtectDepot UK.
We are committed to handling personal information lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003.
For the purposes of data protection law, the data controller is:
Osprey Solent Group Ltd
Trading as ProtectDepot UK
Website: https://Protectdepot.co.uk
Email: sales@protectdepot.co.uk
Registered office: 10 Victoria Road South, Southsea, Hampshire, PO5 2DA
Company number: 14812757
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
We may collect and process the following types of personal information:
We do not intentionally collect special category personal data through our website, such as information about health, religion, ethnicity, political opinions or trade union membership. Please do not provide this type of information unless specifically requested and relevant to your enquiry.
We collect personal information when you:
We may also receive information from third parties where this is lawful, such as payment processors, delivery providers, website analytics providers, advertising platforms, CRM systems, or business partners involved in delivering our services.
We use personal information for the following purposes:
| Purpose | Type of data used | Lawful basis |
|---|---|---|
| To respond to enquiries | Name, contact details, enquiry details | Legitimate interests / steps prior to contract |
| To process orders and provide products or services | Name, contact details, billing/delivery details, order details | Contract |
| To manage payments, invoicing and accounting | Billing details, payment references, order records | Contract / legal obligation |
| To deliver goods or services | Name, address, contact details, order details | Contract |
| To manage customer accounts | Account details, contact details, order history | Contract / legitimate interests |
| To improve our website and services | Website usage data, analytics data, feedback | Legitimate interests / consent where required for cookies |
| To send marketing communications | Name, email address, marketing preferences | Consent or soft opt-in where applicable |
| To comply with legal obligations | Transaction records, tax records, compliance records | Legal obligation |
| To protect our website, systems and business | IP address, technical logs, security records | Legitimate interests / legal obligation |
| To handle complaints or disputes | Contact details, correspondence, order/service records | Legitimate interests / legal obligation |
Where we rely on legitimate interests, we only do so where we have considered that our interests are not overridden by your rights and freedoms.
We may send you marketing communications about our products, services, news, offers or updates where you have consented to receive them, or where we are permitted to do so under applicable law.
Where you have purchased products or services from us, or made an enquiry about them, we may send you marketing about similar products or services under the “soft opt-in” rules, provided you were given a clear opportunity to opt out at the time your details were collected and in every subsequent message.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
We will not sell your personal information to third parties for their own marketing purposes.
Our website uses cookies and similar technologies. Cookies are small text files placed on your device when you visit a website. They help websites work properly, improve user experience, analyse website traffic and, where applicable, support marketing or advertising activity.
We use the following types of cookies:
These cookies are required for the website to function. They may support security, shopping basket functionality, checkout processes, account login, consent preferences or load balancing.
These cookies do not require consent.
These cookies help us understand how visitors use our website, such as which pages are visited and how users move around the site. We use this information to improve our website and services.
Analytics cookies will only be used where required consent has been obtained.
These cookies may be used to personalise content, measure advertising performance, or support targeted advertising across websites and platforms.
Marketing and advertising cookies will only be used where consent has been obtained.
Some cookies may be set by third-party services embedded in our website, such as video platforms, social media plugins, analytics tools, advertising platforms, payment providers or live chat tools.
These third parties may process your personal information in accordance with their own privacy policies.
When you first visit our website, you should be given the option to accept, reject or manage non-essential cookies.
Non-essential cookies, including analytics and advertising cookies, should not be placed on your device unless you have given consent, except where a legal exemption applies.
You can change or withdraw your cookie consent at any time using the cookie settings tool on our website, where available, or by adjusting your browser settings.
You can also find general information about cookies at: www.aboutcookies.org
We may use analytics tools to understand how visitors interact with our website. These tools may collect information such as your IP address, device type, browser type, pages visited, time spent on pages, referral source and general location data.
Where analytics cookies or similar tracking technologies are used, we will obtain consent where required by law.
Our website may include embedded content, such as videos, maps, social media feeds or other content from third-party websites.
Embedded content from other websites behaves in the same way as if you visited the other website directly. These third parties may collect data about you, use cookies, embed additional tracking, and monitor your interaction with their content.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices, security or content of those third-party websites. You should read their privacy policies before providing any personal information.
Our website may display adverts or sponsored links. These may be delivered by third-party advertising partners and may use cookies or similar technologies.
Where advertising cookies or tracking technologies are used, they will only be used where required consent has been obtained.
Clicking on an advert or sponsored link may take you to a third-party website. We are not responsible for the privacy practices or content of third-party websites.
Our website may make documents, files or media available for download. We take reasonable steps to ensure that files made available directly by us are appropriate and safe. However, you should use appropriate security software and take care when downloading files from any website.
We are not responsible for downloads provided by external third-party websites.
We may share personal information with trusted third parties where necessary for the purposes described in this Privacy Policy. These may include:
Where we use service providers who process personal information on our behalf, we require them to handle the information securely and only in accordance with our instructions.
Some of our service providers may process personal information outside the UK.
Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place, such as an adequacy decision, standard contractual clauses, the UK International Data Transfer Agreement, or other lawful transfer mechanisms.
We will only keep personal information for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, tax, reporting or regulatory requirements.
Typical retention periods include:
| Type of information | Typical retention period |
|---|---|
| Enquiry records | Up to 2 years after last contact |
| Customer and order records | Up to 7 years for tax and accounting purposes |
| Contract and service records | Up to 7 years after the end of the relationship |
| Marketing records | Until you unsubscribe or withdraw consent |
| Cookie consent records | For the period required to evidence consent |
| Website security logs | Usually up to 12 months unless needed for investigation |
| Complaint records | Up to 7 years depending on the nature of the complaint |
These periods may vary where we have a legal obligation, contractual requirement, regulatory reason or legitimate business need to retain information for longer.
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, secure systems, password protection, encryption where appropriate, staff awareness, supplier due diligence and secure data storage practices.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Subject to certain legal conditions, you have the right to:
To exercise your rights, please contact us using the details in Section 1.
We may need to verify your identity before responding to your request.
If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve your concern.
You also have the right to complain to the UK data protection regulator:
Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113
Our website is not intended for children and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or regulatory guidance.
The latest version will be published on this page.
Policy last updated: 10 May 2026
© Protect Depot UK 2026
| Registration number: 14812757 | VAT number: 440472417
Website by Eldo™.
